Terms of service

1. Who we are

Kitchens Connected is an online service for kitchen businesses. Kitchens Connected is a trading name of Wentways Ltd, registered in England and Wales, company number 17014646. Registered office: [registered office address to be confirmed]. In these terms, Kitchens Connected is referred to as "we" or "us". In these terms, "you" means the business that signs up and everyone it gives a login to.

2. The service

Kitchens Connected lets you design kitchens, present them to your customers, prepare quotes and orders, and manage jobs. We may improve, change or remove features over time. We will tell you in advance about any change that materially reduces the service you pay for.

Renders, price calculations and drawings are produced to help you. You remain responsible for checking designs, measurements, prices and orders before you rely on them or pass them to customers or suppliers.

3. Your account

You must give accurate details and keep logins secure. Each login is for one person. You are responsible for what happens under your company logins and for the access levels you give your team.

Tell us straight away if you think a login has been misused.

4. Subscription, launch offer and payment

Subscriptions are billed monthly in advance by card through our payment provider. Prices are shown excluding VAT, and VAT is added at the applicable rate.

Launch offer: £99 a month plus VAT. Standard price £499 a month plus VAT. The launch offer is available for a limited time, and we may close it to new customers at any time. If you join on the launch offer, your price stays at £99 a month plus VAT with no fixed end date. We will only change your price by giving you at least 30 days’ notice, and you can cancel before any change applies. There is no minimum term.

Company set-up is free for customers who sign up on or before 31 December 2026.

If a payment fails we may pause access until it is resolved. We do not give refunds for part months unless the law requires it.

4A. Builder credit

While you have an active subscription, you get £99 off the first kitchen you order through us in each calendar month. The credit applies from the month you join and is not backdated. Unused credit does not carry over to later months, has no cash value and cannot be exchanged or refunded.

4B. Design-and-manage service

Design-and-manage service: no upfront fee; trade buying prices differ from self-serve and are confirmed per job before ordering. The service is not part of the subscription and is only available where the kitchen is ordered through us.

5. Cancelling

You can cancel at any time from your billing panel. There is no minimum term. Cancellation takes effect at the end of the month you have paid for. You can export or ask for a copy of your data for [30] days after that, after which we may delete it.

We may suspend or end your account if you seriously or repeatedly break these terms, or do not pay.

6. Your data and your customers’ data

Your designs, customer records and files belong to you. You give us permission to store and process them only to run the service for you. For personal data about your customers, you are the controller and we act as your processor, as described in our privacy policy and [data processing terms to be added].

You confirm you have the right to upload the content you add, and that you will use the service lawfully.

7. Acceptable use

Do not try to access other companies’ data, disrupt the service, reverse engineer it, resell it, or use it to send unlawful or unsolicited messages.

8. Supplier and third party information

Product, price and catalogue information may come from suppliers or from you. We do our best to keep it accurate but cannot guarantee it. Always confirm prices and specifications with the supplier before ordering.

9. Availability

We aim to keep Kitchens Connected available at all times but do not promise uninterrupted service. We may need short maintenance windows, which we will try to schedule outside normal working hours.

10. Liability

Nothing in these terms limits liability that cannot legally be limited, including for death or personal injury caused by negligence, or for fraud.

Otherwise, we are not liable for loss of profit, revenue, business or goodwill, or for indirect losses. Our total liability in any 12 months is limited to the subscription fees you paid us in that period. [Liability cap to be confirmed.]

11. Changes to these terms

We may update these terms. We will give at least 30 days’ notice of changes that affect you significantly. If you do not agree, you can cancel before they take effect.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

13. Contact

Questions about these terms: lee@kitchensconnected.com.